The Tugu Dining Chair - Outdoor

We want you to be completely satisfied with every purchase from Bazar Bizar. We make every effort to offer you outstanding quality, value for money and excellent service. 

If you wish to return an article, or if you have decided not to keep it, please return the items within 14 calendar days, in their original packaging with the label. If appropriate, we will refund the cost price. All goods must be returned in new and unused condition, together with a copy of your original delivery note. Returns are at your own expense. We do not offer free returns. 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Be sure to include photos of both the package and the products, along with a description of the damage.
Please note that orders shipped on pallets must be returned with the original pallet.

We do not accept returns based on slight differences in color, material or design. We only work with handmade products made from natural materials, and slight imperfections or differences are considered part of the appeal of our collection.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@racyliving.com

There is a limited window where we may be able to cancel your order prior to dispatch. If the order has already been shipped, we will not be able to cancel it.
If you would like to cancel your order, please contact us right away.

We use third party shipping companies UPS, DPD, DACHSER & GLS, although we reserves the right to use others depending on their availability and suitability for the order. BRacyLiving is not responsible for any delays once the piece has left our premises.

• STANDARD SHIPPING:
  We offer standard shipping. Delivery times vary based on your location and the selected shipping method. Shipping costs are based on the value and volume of the products in your cart.
  
  Orders are typically processed and shipped within 2-5 business days. Delivery times may vary depending on the item and your location.

Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

MAINLAND EUROPE

•  BENELUX 2 - 3 Business days
  
• FRANCE, GERMANY 2 - 3 Business days
  
• ITALY, PORTUGAL, SPAIN 3 - 5 Business days
  
• SCANDINAVIA & BALTIC STATES 3 - 5 Business days
  
• AUSTRIA, CROATIA 3 - 5 Business days
  
• CZECH REPUBLIC,SLOVENIA, SLOWAKIA, 3 - 5 Business days
  
• HUNGARY, POLAND, ROMANIA 3 - 5 Business days
  
• GREECE, BULGARIA, MOLDOVA 3 - 5 Business days

REMOTE AREAS & ISLANDS

• BALEARIC ISLANDS 5 - 10 Business days
  
• CORSICA 5 - 10 Business days
  
• CYPRUS 5 - 10 Business days
  
• GREEK ISLANDS 5 - 10 Business days
  
• IRELAND 5 - 10 Business days
  
• ITALIAN ISLANDS 5 - 10 Business days
  
• MALTA 5 - 10 Business days
  
• NORWAY, SWITZERLAND, UK 3 - 6 Business days.

RacyLiving is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order through the carrier’s tracking page.

At RacyLiving we understand that your online security is of paramount importance. We are committed to providing a secure online shopping environment that goes above and beyond industry security standards and guidelines through our payments service provider.

For more information, please see our privacy and security policy.

When you place an order, we carry out a standard pre-authorisation check on your payment card.

If your payment was unsuccessful, a temporary hold on your funds may still be put in place.
Please note that you have not been charged, and this reserve will usually be released within three to 10 working days dependant on your bank.

For more information, please speak to your bank directly as they will be able to advise you on their specific policy.

If you haven't received your complete order, don't worry - it will arrive in the next few days. Sometimes the shipping company divides the order into separate deliveries for logistical reasons. If you still have not received the rest of your order 5 business days after the arrival of the first part, please contact us.