We aim to deliver your order as quickly as possible. Standard shipping within the UK typically takes 3-5 business days. For larger furniture items or pre-order products, delivery times may vary. Estimated shipping times are provided at checkout or in the product FAQ section.

Yes, we offer free standard shipping on orders over £100 within the UK. For orders below this amount, shipping fees will be calculated at checkout.

Yes, we accept returns within 14 days of delivery, provided the item is in its original condition and packaging. However, some items may have a shorter return window depending on the supplier. Please check the product description and the FAQ under the supplier's brand for specific return policies. To initiate a return, contact our customer service team. Return shipping costs may apply.
The products must be returned in their original packaging.

If you are returning an item due to a fault or damage, we will cover the return shipping costs. For returns based on a change of mind, the customer is responsible for the return shipping fee.

If your item arrives damaged, please do not accept delivery and inform the courier immediately. If the damage is noticed after unpacking, contact us within 24 hours with clear photos, and we will arrange a replacement or refund. If it is only noticeable once opened, please send us an email with photographic evidence. We will then arrange collection and a replacement with you.

Unfortunately, you cannot choose a specific delivery day, but we will do our best to request it for you. However, this is not guaranteed.

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

You can place an order directly on our website and complete payment at checkout. If you need assistance, our customer support team is happy to help.

We accept all major debit and credit cards (Visa, Mastercard, American Express), PayPal, Apple pay, Google Pay and Shop Pay.

Payment is processed immediately upon checkout once your card or payment method is authorized. You will receive an email confirmation once the order is successful.

Orders can be modified or canceled within 24 hours of placing them. Once processing begins, cancellations may not be possible. Contact us as soon as possible for any changes.

Once your order is dispatched, you will receive an email with a tracking number and instructions on how to track your shipment.

All our prices are displayed inclusive of VAT for UK customers. If you are purchasing from outside the UK, additional import duties or taxes may apply.

You can enter your discount code at checkout, and the discount will be applied automatically if the code is valid. Please note that some exclusions may apply.

• “Price Guarantee” Policy will protect you.

We work very hard to ensure that we offer the absolute best prices online.  If you find another online store that offers a lower price than us within six months of your purchase date please let us know and we will refund your original payment for the difference.  We want you to feel confident that you are getting the absolute best price for the product you are ordering.  If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date will refund the difference as well.

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within six months from the date of your order and we will process the credit accordingly.

Our 100% Price Guarantee has some limitations:

• You must purchase the item from our website before requesting your Price Match Guarantee
• Promotions such as rebates and buy one, get one free offers are not eligible
• The item must be in stock on the competitors website
• The competitor must be an online store, they may not have a retail location
• The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
• The competitor must be an Authorized Retailer of the product in question
• The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax

Yes! Sustainability is a key focus for us. We source products crafted from eco-friendly materials, including FSC-certified wood, recyclable metals, and responsibly sourced textiles.

We recommend dusting regularly with a soft cloth and using a damp cloth for light cleaning. Avoid harsh chemicals or excessive moisture. For fabric items, spot clean with a mild detergent. Each product includes specific care instructions for maintenance.

Some products, especially made-to-order or high-demand items, may have longer lead times. Availability is indicated on the product page. If an item is out of stock, you can sign up for restock notifications.